Jim Grisanzio

I flew on a US-based airline recently. It was unavoidable. Anyway, it was cold in the cabin. Much colder than usual. In fact, had I coughed or sneezed I would have started a snow storm in there. Now, I’m generally ok with a bit of a chill, but this was way beyond what even I could stand. So, I looked around for some blankets and when I couldn’t find any I simply asked a flight attendant. I thought it was a pretty common and easily fulfilled request. Guess not. I was greeted with this response: “Blankets are for our first class and business class customers only.” I was third class so I didn’t qualify and was obviously not worthy of a blanket. Blankets are reserved for the special people. Ok. But mere minutes later and right after the safety instructions a flight attendant grabbed the microphone and gleefully announced this to entire plane: “If there is anything we can do to make your flight more enjoyable, please don’t hesitate to ask.” I wondered why they didn’t see the disconnect. I guess they haven’t implemented the technology to segregate audio messages like they segregate people.